NHS App overhaul will break down barriers to healthcare and reduce inequalities

The NHS App will be transformed so it gives every patient information, choice and control of their own healthcare.

Upgraded NHS App will help tackle nation’s health inequalities and give patients access to the best care
New tool will give everyone choice based on patient satisfaction, waiting times and healthcare outcomes
Healthcare democratised through new tool, with information about conditions and procedures at the touch of a button

The NHS App will be transformed so it gives every patient – whatever their postcode or background – information, choice, and control of their own healthcare so they have the best information at their fingertips, as the government’s 10 Year Health Plan closes the stark health inequalities faced by millions of people.

Under the current system, wealthier patients often have more information about the country’s hospitals and access to better care. The improved NHS App will democratise care, so everyone, including those from working class communities, has the information they need about their conditions or procedures they’re due to go through.

Using AI, the new My Companion tool will give patients direct access to trusted health information, so there are always 2 experts in every consulting room – the clinician and the patient. It will help patients articulate their health needs and preferences confidently – providing information about a health condition if they have one, or a procedure if they need one. It will support patients to ask questions, including any they may have forgotten about or felt too embarrassed to raise at an in-person appointment.

A new feature called My Choices will help people find everything from their nearest pharmacy, to the best rated providers for heart, hip or knee surgery – all on the app. It will provide a range of data on providers across the country – such as which delivers the shortest waits, has the best patient outcomes, the best patient satisfaction scores, or is simply closest to home – so anyone, anywhere, can pick care based on their own preferences. People who just want to be sent to their local provider will be as a default.

This will end the ‘one size fits all’ approach, which often misses the distinct needs of different people, including women, people from ethnic minority backgrounds or people who live in more rural communities, among many others.

It comes as the Health Secretary today unveiled a radical package of measures under the 10 Year Health Plan to tackle health inequalities, freeing up billions of pounds to move critical resources like medicines and equipment to the communities that most need them, alongside changes to the way GP funding is distributed to help working class communities and coastal areas.

Speaking in Blackpool today, Health and Social Care Secretary, Wes Streeting, said: The NHS feels increasingly slow and outdated to the generation that organises their lives at the touch of a button. If you get annoyed at Deliveroo not getting your dinner to you in less than an hour, how will you feel being told to wait a year for a knee operation? A failure to modernise risks this generation walking away from the NHS, first for their healthcare, and then with their taxes.

People won’t accept paying higher and higher taxes to fund a health service that no longer meets their needs. And the lack of control people feel over their own lives is made worse by an analogue, ‘computer says no’, NHS. We can only close this inequality and shut down this risk to the NHS’s future, through a revolution in patient power.

The ambition of our 10 Year Health Plan is nothing less than to provide NHS patients with the same ease and convenience that’s afforded to private patients. The good news is that technology gives us the opportunity to democratise healthcare in a way never before possible. It can empower patients with choice and control and make managing our healthcare as convenient as doing our shopping or banking online.

Technology can be the great leveller. Look at what Martin Lewis, the Money Saving Expert, has done for personal finances. For ordinary people – who could never afford their own financial adviser – it is simple and easy to make your hard-earned money go further. Our 10 year plan for health will do the same for NHS patients – giving them easy access to information, to help them improve their health.